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    Frequently Asked Questions

    How long is my warranty for your products?

    The warranty on the 3-Phase Air Freshener/Cleaner device is 5 years! Please refer to our Terms and Conditions for further details.

    What makes the PureAir Tech 3-Phase Air Freshener/Cleaner unique?

    The 3-Phase Air Freshener/Cleaner is truly a unique Swiss Innovation … and as all Swiss products brilliant and of exceptional quality. The intelligent Air Freshener/Cleaner combines 3 functions in one device.

    1. Filtering of your air
    2. Neutralising your air from bad odours
    3. Purifies your air with fragrances of your choice.

    The Fragrance/Filter Cartridge System is environmentally friendly and easy to handle. The fragrance is not heated, so it doesn’t break down and has no undesired, possibly unhealthy chemical reactions!

    What is the lifetime of one Fragrance/Filter Cartridge?

    This depends on the setting of your device. The setting controls the intensity of airflow and fragrance release. You can select 3 speeds; No I, II and III. The lifetime of one Fragrance/Filter Cartridge is 720 hours on Setting I, 600 hours on Setting II and 480 hours on Setting III.

    Why do the Fragrance/Filter Cartridges represent an unparalleled value?

    The Fragrance/Filter Cartridges have a lifetime of 720 hours (on Setting 1). The Cartridge system includes a combination of filtering (Phase 1), neutralising (Phase 2) and purifying (Phase 3) the air enhanced with individual fragrances. Despite this unique functionality you can enjoy the benefits for less than 4 cents per hour usage! AND remember, this is a high quality product manufactured in Switzerland.

    Do your fragrances Relaxing Moments, City Trend and Paradise Feeling contain Benzophenon, Phenoxyethanol, Toluen, Resorcinol, BHA, TEA, and Phthalates?

    Our fragrances Relaxing Moments, City Trend and Paradise Feeling DO NOT contain Benzophenone, Phenoxyethanol, Toluen, Resorcinol, BHA, TEA, and Phthalates.

    What is your refund policy?

    30 Day Money Back Guarantee! We provide a 100% Product-Satisfaction Guarantee. If for any reason you are dissatisfied, the products purchased from PureAir Tech may be returned for a full refund within 30 days. For further details, please refer to our Terms and Conditions.

    Do you ship your products worldwide?

    We deliver to many countries worldwide!

    How do I find out the postage cost for my item?

    Your delivery charges will be calculated automatically by simply clicking the “Add to Cart” button on the product(s) you wish to purchase, and then entering your country and city at the bottom of the checkout page. The delivery cost is displayed prior proceeding (Calculate shipping cost) with your payment.

    My order has been shipped - How long does delivery take?

    Delivery times vary depending on your delivery address. Once your order leaves the warehouse, deliveries typically occur within 3 – 12 days. Please note: Delays may occur during holiday and peak periods or extreme weather conditions.

    Can you deliver to a PO box?

    We DO NOT delivery to PO Boxes.

    Which payment options do you accept?

    We accept PayPal, Visa, MasterCard, AliPay and Money Transfers

    Is your wesbite and data storage secure?

    Security and privacy of our customers is our top priority – so please be rest assured that our encrypted site will keep you both safe and secure. PureAir Tech uses the merchant services of the Commonwealth Bank of Australia to process payments made by Visa and MasterCard. Please also note that NO credit card details are stored with us for payments handled by PayPal or AliPay.

    What is PureAir Tech's privacy policy?

    We respect the privacy of our customers and do not sell your personal information to anyone. If you have any questions or concerns, we invite you to contact us directly for more information regarding our commitment to your privacy. Alternatively, take a few minutes to read our complete Privacy Policy.

    Does your device have any positive impact on health issues such as Asthma?

    Lung diseases, like Asthma, Bronchitis, COPD (chronic obstructive pulmonary disease), etc. contributes to more than 10 per cent of the overall health burden in Australia! The founder of PureAir Tech had a double lung transplant and understands very well the complexity and challenges of lung diseases. His response to this question: “Permanent clean and fresh indoor air with an unheated scent of your liking can help to improve your general well-being and health. That also motivated me to make this unique product available in Australia, New Zealand and Pacific Region. However, our products are not meant for curing, treating or preventing any disease or disorder.”

    Do you have testimonials from customers?

    Yes, we have many testimonials from customers published on our website and our Facebook page.

    What do you mean by “join us as a team member and earn income”?

    PureAir Tech is looking forward to partnering with people passionate about well-being and health. Our Team Member Program rewards you financially for promoting our products and bringing customers to us.

    How does your Team Member Program work?

    It is very simple. Team Members find customers who love our products and refer the customers to PureAir Tech. The customer buys from PureAir Tech and the Team Member gets paid a commission.

    How does PureAir Tech ensure that the Team Member will get paid for their efforts?

    Each Team Member will receive a personal website link tracking your efforts and customers. You will also receive access to a personal back-office.

    How much do I get paid?

    As a Team Member you get paid between 25% lifetime commission on your referral sales. You decide whether you want to generate part-time income, or build a full-time business. Your income will be related to your efforts and you are in control of your time.

    Why should I consider becoming a Team Member now?

    Our products are new, unique and niche. We are just at the beginning of our journey: “The future belongs to those who see the possibilities before it becomes obvious” – John Scully, Former CEO of Apple.

    Do you provide a Sales Presentation?

    Yes, you can download our PDF file “Sales Presentation” available in your Team Member lounge.

    How do I become a Team Member?

    Simply click on ‘START A BUSINESS’ and follow the easy instructions “Register a New Team Member Account”.Our Team Member Program provides a great opportunity to earn money without any risk and outlay of money.